FREQUENTLY ASKED QUESTIONS (FAQ)

FAQ

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EVERYTHING YOU NEED TO KNOW
ABOUT VELANTRO AND VOIP SYSTEMS

Not all Cloud hosted PBX is the same. Velantro’s network is optimized to connect calls at lighting speeds. Our private cloud is designed to be fault tolerant and is monitored 24/7 by our seasoned NOC (network operation center) professional engineers.

Voice Over IP has revolutionized how business telephony and telecommunications industry as a whole operates. VoIP or Voice over IP allows voice packets to travel over your existing internet connections instead of copper cables, (POTS, plain old telephone systems) and allows less expensive transit and more possibilities with HD voice.

The Interactive Operator Panel allows you to monitor the statuses of your employees while they are making and receiving calls within your organization or to outside parties. It’s integrated within your PBX control panel section for convenience and ease of use. It is simple yet, powerful.

Interactive Operator Panel allows you to monitor, see the statuses of your employees while they are making or receiving calls within your organization or outside. It’s integrated within your PBX control panel section for convenience and ease of use. It is simple yet, powerful.

We include a complete list of enterprise PBX phone functionality. Our cloud PBX is packed with 45+ cool business features allowing your company to grow without any limitations.

In fact most of our clients are ex Vonage or Ring Central clients looking for alternative providers. Therefore, actions speak louder than words. We have our free trial program so you can try our voice quality before you sign up. Please contact us to arrange a trial for your business. You can try us risk free and evaluate the quality before any commitments.

It works in 2 ways.

1) Upon immediate activation, your Velantro local or toll free number can route calls to multiple numbers, either simultaneously or in a specified order or, alternatively, record and save voice messages 24-hours-a-day. You can screen and block calls or route calls to any telephone on the fly.

2)Online business tools include call logs, internet fax, call recording, voicemail to email, one touch dialing, Firefox Click to Call widget, user-friendly system maintenance tools and the unique Velantro Online Operator Panel, which is your company’s communication command center for real time call control.

In order to use our services it is necessary for you to have some type of high speed or Broadband Internet service available. It can be through Cable Internet, DSL, Wireless, Satellite, or T1. Also you need to have a VoIP enabled software or hardware, a softphone, or an IP Phone to be able to make and receive calls.

It works in two ways.

1) We give you a complete e-fax experience. Where you come login to our web portal to send and receive faxes by scanning documents for sending. Incoming faxes will go to your email inbox also so you can print them out if you have to.

2)Additionally, Velantro offers a FAX device, which can work with your physical fax device to allow sending faxes with high reliability and maximum resolution using Patented Secure HTTPS faxing technology which surpasses transmission rates compared to Fax Over IP or FOIP with its reliability.

Our fax device works asynchronously with our e-fax product and allows you to use both your eFax and your fax machine in the office for faxing purposes making your company more flexible in using our FAX service.

There are 3 ways to do call forwarding.

1) Depending on your phone model. You may select forwarding right from your phone and all calls to this extension will forward to the chosen number.

2)However, if your extension is a part of a ring group or a queue then you can login to your account at yourcompany.velantro.com and select forward to a certain number.

3)You can use a feature called follow me. Follow me allows you to simultaneously or sequentially call a cell phone number.

You can call * 97 from your phone or you may call *98 from any other phone. Your extension’s pin code must be entered.

Velantro cloud PBX allows you to monitor your employees using our interactive operator panel.

Voicemail to email allows you to receive your voice mails as MP3 attachments. You can play the attachments on your smart phone right after the voicemail is left. Therefore, saving you time for returning business messages on time and if your clients need your help you know it right away. Thanks to our voicemail to email service included in your Velantro Cloud PBX system.

Yes, We do offer International calling on individual basis and it is turned off by default. If you have to call international contact our international calling department to activate your account manually. Please NOTE all new accounts must prepay for international calling to prevent fraud.

Velantro offers smart block feature, which allows you to block numbers from calling you. If you are receiving random calls from short numbers i.e. 100 or 1000 please open a trouble ticket and will reconfigure your firewall to ban random IP calls to your phones.

It works in 3 ways.

1) Your better option to request support is by opening a trouble ticket since we have document all issues and support tickets have a higher priority.

2) You can call us at 1-888-211-5404 and choose option 1.

3)Send us mail to support at velantro.com.

In most cases this may have to do with NAT (network address translation). Please contact our tech support department or open a trouble ticket.

It usually takes between 3 to 4 days to port over your existing numbers to our end. We will need a copy of your existing bill for porting your existing numbers out to Velantro. We will notify you upon successfully porting your numbers.

Yes, absolutely! You can keep all your existing phone numbers.

t usually takes between 3 to 4 days to port over your existing numbers to our end. We will need a copy of your existing bill for porting your existing numbers out to Velantro. We will notify you upon successfully porting your numbers.

No, please do not cancel service until we port your phone numbers to Velantro. Otherwise you will risk losing of your phone numbers. Some providers may release your numbers immediately after you cancel service.

Yes, Velantro provides Mobile Applications for you and your employees on ^ platforms FREE of extra charges or fees. We do not bill for mobile apps or extensions. They are all inclusive.

Yes, Velantro provides Mobile Applications for you and your employees on ^ platforms FREE of extra charges or fees. We do not bill for mobile apps or extensions. They are all inclusive.

Yes, we do offer commitment agreements as well on a custom basis but it’s not necessary at all. Unless financing of equipment or some special terms have been applied prior to sign up. Such as discounted equipment for a longer term or to simply lock down pricing.

Yes, SLA is available for clients demanding uptime. We do not settle for anything less than 100% uptime.

Yes, Velantro cloud PBX offers a powerful JSON based API to be integrated with web services and for custom integration solutions.

Yes, feel free to bring your sip compliant VoIP phone and we can try to unlock your phones to use them with our service. However, success is only guaranteed if the previous operator has not locked the phones in a way making it impossible to unlock.

Yes, in fact all VoIP operators are required to allow 911 to receive the caller’s location for emergency response. Therefore, it is your responsibility to update your address for 911 when you relocate.

Yes, Velantro allows calling of all 50 states in United States and Canada for one low monthly cost. We do not place any limits on your calling or calling habits. Feel free to call all you want.

We will bill you once your service is up and running. This is to ensure that you get a smooth transition and are happy with our services.

We are 24/7 our office is open around the clock and our network operations team works in our 4 global locations to have 365 coverage for all of our clients worldwide. Our customer service is based in United States and quality of service is of utmost importance to us.