Top 10 Features of Business VoIP Phone Systems


Business VoIP systems are a game changer for many small and medium sized businesses, opening new opportunities both structurally and in terms of growth. As technology has continued to advance, offering API options for app integration, auto-attendant features for automation, and 24/7 access to your system from anywhere in the world, so too have those benefits. Here are ten of the best features offered by business VoIP phone systems and how VoIP phone for business can benefit your operations: 1. Call Routing One of the most important features of business VoIP systems is that they allow for customized, full-scale call routing. This kind of feature will decentralize the office, allowing remote work, work from home, and access to work resources around the clock and from around the globe. 2. Voicemail to Email Transcription Voicemail recording, transcription, and online access makes it possible to be accessible 24/7, even when not near your phone or unable to answer. This also streamlines access to your voicemail with searchable transcripts in your inbox (along with MP3 recordings). 3. 24/7 Auto-attendant Auto attendant reduces your dependence on a receptionists, reduces costs, and allows your team to focus on what they do best, without having to take calls that aren't meant for them or answer questions that could be answered by an automated system. 4. Call Screening Options Going beyond simple caller ID, VoIP phone for business systems allow you to automate call screening, setting custom rules for certain callers, choosing whether to answer, send to voicemail or forward a given call or to screen out all unimportant calls automatically in certain situations. 5. Conferencing Features Digital conferencing features allow people to call in from their mobile devices, and give you greater control over management of those calls, with hands up features, muting capabilities, recording, and speaker management. 6. Hold Management Hold management allows you to set custom music for hold, manage the hold queue and how long someone is on before they speak to a member of your team, which messages play during or before hold, and much more. This is important for small businesses with high call volumes. 7. Productivity Apps and API Integration Modern business VoIP systems offer productivity apps that integrate with your other system, including CRM integration, ERP integration, and more. This allows for streamlining of your communications system as well as tools like click to call, huge time savers for marketing, sales, and finance departments. 8. Virtual Fax If you work in a fax-heavy industry such as healthcare or industrial, this is an important part of the process and virtual fax ensures you have quick access to the tools needed to get your documents where they need to go without relying on dated technology. 9. Call Recording and Training Tools Modern Business VoIP systems will also record calls, allowing you to save them for later reference, training purposes with account managers and sales teams, and more. This provides much greater insights into the quality and adherence to policy of your team and can serve valuable purposes if liability ever arises. 10. Calling Automation Because it integrates with your existing apps and has so many powerful digital components, business VoIP also offers calling automation and click to call features that are perfect for anyone who spends most of their day on the phone. The more calls you can get in for your sales team or account managers, the better the process. VoIP phone for business systems offer a number of clear benefits for small businesses, allowing them to compete with much larger companies on their existing budgets. These ten are just part of what makes the technology we are currently utilizing such an important part of the process.