VoIP offers a wide range of awesome features which are more or less, comprehensible. But one of the features we are often asked about is the call parking. In this post, we'll be talking about what call parking is and how beneficial it is to your business. This feature serves as one of the most popular among providers. So before we dive in to the nitty-gritty of what call parking is all about, let's take a look at its definition.
WHAT IS CALL PARKING?
In order to clearly understand what call parking really is, let’s take a look at it this way; Call parking is a phone feature that allows a user to "park" a call in a specific parking location from which it can then be retrieved by any other extension. In simpler terms, you just have to put the call on hold, inform your co-workers through the intercom, and the call will be retrieved by anyone inside your network. To make it better, you can use your phone to make, receive, and even park multiple calls simultaneously.
When the call is parked, a preset music tone automatically comes up in order to make the waiting process more satisfying and customized. In case the call is not retrieved after a predetermined time range, an incoming call will be automatically sent to the person who parked the call. If it happens that the call is still not answered, the call is finally pushed to voicemail.
WHAT IS CALL RETRIEVAL
Call retrieval is an indispensable part of the call parking process. That is why we need to have a quick glance at what it is. Call retrieval is used to resume (retrieve) parked calls by dialing the extension number of the parked call on any device.
WHEN CAN YOU USE THE CALL PARKING FEATURE?
The call parking feature is one that is actually used a lot. It is usually confused with call holding and call transfer, but as a matter of fact, they are not the same. Below are some examples that will help you understand the usage of call parking:
WHEN YOUR EMPLOYEES MOVE AROUND A LOT
Just imagine this kind of situation happening in a medical clinic, where a doctor is out of his cabinet and the administrator has to park the doctor's incoming call. Once the doctor's call is parked, the doctor will be immediately informed about the parked call via intercom or call paging. To make it more exciting, VoIP provides the doctor with the ability to answer the call from anywhere in the clinic.
PUSHING YOUR CALLS TO VOICEMAIL WILL NOT BE A NECESSITY
Let's assume a potential customer calls for query but as it turns out, your front desk is incredibly busy. Now, instead of pushing that call to voicemail, the front desk can simply park the call and ask the sales department to pick it up. This way, you'll have a happy and satisfied customer as well as a business that's thriving and staying on top of the sales game.
TRANSFERRING CALLS BETWEEN OFFICES
A client appearing or calling the wrong office is one scenario that's quite common in companies, most especially when the business/company has multiple branches. For instance, a client can mistakenly be routed to your New York office, when in actual fact, they were trying to get connected to your Los Angeles office. Call parking is the perfect solution for scenes like this, but how exactly will it be used? The employees in your New York office will simply direct the call to the LA office extension number so they can retrieve the parked call. Doing this will ensure that you no longer get missed customers.
WHAT IMPACT CAN CALL PARKING HAVE ON YOUR BUSINESS?
Call parking is incredibly useful for improving your customers' experiences, and of course, increasing sales. You'll no longer get unsatisfied customers once you start making use of this call parking feature.
Whether you are a big multi-storied company with lots of departments, or you are a medium/small-sized business equipped with loads of extensions that cannot be tracked, whichever category your company falls into, this feature serves as the perfect fit for you.
Remote workers or those that are always on the go can also take advantage of this feature. They will become extremely helpful to their team as they will be able to answer their parked calls, no matter where they are in the world.
When a customer is frustrated and wants you to render a quick solution to an issue, transferring the call and asking them to repeat the problem once more is quite irritating. When you make use of the call parking feature, the first receiver will be able to present the problem to the final receiver, thereby avoiding more stress.
You can elevate your business to the next level through the use of the call parking feature. How is this possible you might ask? Well, the call parking feature can be used to improve your poor customer experience, which as a matter of fact, is usually the result of endless call transfers and unanswered voicemails.
Cannot manage your call flow? Truth be told, having a successful business means having the right communication channels, skills, and features. Simply put, business is all about communication. Ensure your important calls are not missed and improve your team's efficiency with call parking.