Voice call is just a little bit of what you can get from VoIP services. IP phone services experience more advancement each and every day. More features
and applications are added to these services. With all of these advancements, selecting the right one becomes very complex. Depending on the needs of your organization, there are some worthy factors you need to consider before making the move of hiring a VoIP service
. Do not be confused though, the list of factors below will help you decide on the kind of VoIP service to select.
WHAT ARE YOUR PLANS FOR FUTURE EXPANSION WITH VoIP?
As already mentioned in one of our previous posts, VoIP is a cloud-based phone service in which voice is transmitted over the internet. Therefore, in addition to your data bandwidth, you should also consider your voice traffic when determining how much internet speed you need. This should be the first thing to take off your list when deciding to move on to VoIP. It's not the number of business lines that matters. In the case of VoIP, the key factor you need to consider is the number of simultaneous talk sessions required by your business. And the good news is, when talk sessions are not in use, internet speed automatically increases, thereby enhancing other operations. IS YOUR BUSINESS SENSITIVE TO CALL QUALITY?
It is true that consistent communication between you and your customers is the key to your success, but for some businesses, having a high-quality voice service is very critical. These businesses include call centers, trucking
companies, insurance agents, realtors and so many others. In cases like this, you should turn to VoIP services that require a dedicated internet access (DIA). The truth of the matter is that VoIP services that make use of the public internet cannot ensure crystal clear communication and HD voice services. This is because they do not prioritize your voice signal packets over the other types of data, they just transfer everything. Dedicated internet connection, on the other hand, is configured to prioritize your voice traffic over data, thereby delivering real-time high-quality service. THE IMPORTANCE OF CALL SECURITY TO YOUR BUSINESS
Today, a lot of businesses take sensitive information like personal data, banking credentials, and financial statements, very lightly. When these types of documents are being discussed over the phone, the security of the call becomes a major concern. You can have encrypted communication and maximum protection from breaches but that is only if you make use of high speed dedicated internet with a secure firewall. Using this mechanism allows you to route voice over a different or separate network. Some businesses are already doing this to achieve high-level data security and to also protect themselves from cyber-attacks. WHAT IS YOUR TECHNICAL INVOLVEMENT LEVEL?
It's not a secret that businesses thrive when they focus on their main functions and outsource secondary activities. Migrating to a VoIP service means counting on your provider to handle your phone service and also having them solve every issue related to calls. This is the reason why businesses that have no technical experience or expertise prefer to maintain hosted PBX
or IP PBX
. Most vendors provide VoIP services whether you are using PBX or IP PBX. WHAT FEATURES AND FUNCTIONS DO YOU NEED?
You need to compare modern VoIP services with each other in order to get the full value of what you want. Ensure that the comparison is only between the modern services and not with old ones. First off, phones should have a friendly user interface, easy-to-use dial pad, preset buttons, handset, visual display, and volume controls. Besides these, VoIP offers high-level features
such as video conferencing, call recording, call monitoring, call queuing, etc. As soon as the phone is connected to a data network, the most powerful functions appear, such as API integration
. This gives developers the opportunity to integrate voice over IP functionality into their applications. To take the full advantages of the capabilities offered by VoIP, businesses deploy SIP trunks and typically route calls through a session border controller. This enables them to carry instant messages, multimedia conferences, user presence information, etc. HAVE YOU PLANNED YOUR VoIP BUDGET?
Before switching to VoIP, you need to carefully consider your budget
. Besides the monthly fee, you may also need to buy telephones. VoIP services usually offer different models of multifunctional phones
and diversified packages of VoIP service to address their customers' specific needs. Some employees and executives might need high-level model phones to accomplish their goals. For instance, contact center agents need models with good headset support, warehouse employees need more rugged and/or cordless phones, while places like meeting rooms require conferencing phones. As a conclusion, vendor capabilities vary widely, so businesses need to determine which service best align with their long-term needs.