OPERATOR PANEL: MANAGE AND ANALYZE YOUR CALL FLOW


Do you want to track your business and always remain aware of what is going on in your company? Well, here is some great news for you! Doing that is now possible with the help of the VoIP operator panel.

The VoIP Operator Panel is a graphic presentation that works in your web browser and provides you with detailed information about your call flow. This superb operator panel allows flexible web-based interaction and management. It is specially designed with the ability to manage and provide you with full analytics of your company’s communication processes. You will be able to monitor your extensions, queues, interactive directories, conference bridges, parked calls, transfers, spy, etc.

CAPABILITIES OF THE OPERATOR PANEL

Thanks to the operator panel, your employees can quickly pick up incoming calls, put them on hold or take them off hold, and initiate attended or blinded transfers. You can make use of configurable keyboard shortcuts to transfer calls as fast as possible, and to make it more interesting, all you have to do is a point-and click, then drag-and-drop the utilities to make all your operations. No complicated menu, no command line. Operator panel is all about a user-friendly interface and experience.

Usually, online operators are integrated with Outlook/LDAP, XMPP, CRM, and some other business applications. They provide you with an access to online directories and also show you detailed information about users including their first and last names, company, office, department, mobile, email, title, etc.

This may seem obvious, but trust us, there are some subtleties that are worth throwing some light on. Some of them are listed below:

REAL TIME LIVE CALL STATUS

A user-friendly interface allows you to monitor all your calls, thereby providing you with real-time data of call status. Being aware of your extension's call status like ringing, busy, and available will provide you with the ability to make the right decisions such as putting calls on hold, picking up calls, transferring calls, etc.

UNDERSTAND MONTHLY EXTENSION USAGE

Operator panel provides you with precise information on extension usage. With this information, you'll be able to identify hot and passive extensions on a monthly basis, thus deciding whether to keep them or not.

TRACK AVERAGE CALL DURATION

Get average call duration to understand the number of calls your employees make daily, weekly, and monthly. With this knowledge, you'll be able to plan your call center's workflow with more precision.

MONTHLY, WEEKLY, DAILY, AND CUSTOM CHARTS

Custom charts allow you to visualize the collected analytic data and use them to make solid business decisions. There are a lot of chart properties available for the Table, Chart graph, and Line graph chart types. They are used to efficiently present data in an easier way.

UNDERSTAND YOUR BOTTOM LINE

You will be able to measure your marketing campaigns’ efficiency, which will then allow you to get all the necessary information that will help you with tracking your business. By analyzing your inbound and outbound phone calls, you will be able to ultimately report data on your customers' engagement.

DISPLAY COMPANY'S VOICEMAIL COUNT

This feature will help you to understand call flow overload for each extension. Based on voicemail count, you will be able to gain a better insight on the most active hours of sales and support actions.

CALL CENTER PERFORMANCE IN REAL TIME

Tracking call records and monitoring your employees in real time will enable you to measure their performance based on real data, not consumptions.

CALL REPORTS BASED ON DEPARTMENTS

With the user-friendly charts, you'll also be able to get in-depth information about your call flow. Based on this data you can figure out drawbacks of each department and put your efforts in the right direction for efficiency assessment.

All of these analytics are available right from your web browser. Pretty good, I mean cool, right? Get a step ahead of your competition by being in the know about all the tricks the operation panel performs!