How do you feel when your call remains unanswered? Do you feel like conveying what you think via text is inappropriate? If you happen to find yourself in this kind of situations, you may have no other choice but to resort to voice mailing.
The texting era has led to the decline in voicemail popularity. In spite of this fact, a lot of businesses are still relying on voicemails as it is one of the traditional methods to keep in touch with their customers.
According to the HubSpot Academy, sales representatives spend fifteen percent of their time leaving voicemails. Want to guess why?
Every time you call your prospects and do not leave a voicemail, they'll see the name of your company pop up and wonder why or what you are calling them for. You have to be direct and let them know the reason why you placed the call.
Before going in-depth into what voicemail is all about, let's take a look at how it actually works.
HOW DOES VOICEMAIL WORK?
Voicemail is a method or feature that allows you to save voice messages electronically so you can retrieve them later. You'll record a message or a form of announcement that will come on automatically once someone calls you and you are unavailable. This announcement will greet your callers and ask them to leave you a voicemail. Your callers can either leave a voicemail or hang up. Should they leave you a voicemail, the message will be stored as an audio file, which can be accessed through different devices and options.
Unlike text messages, voicemails provide your sales representatives with the ability to convey their convincing tones of voice. With voicemail, you are more likely to have a higher response rate.
HOW TO BOOST YOUR CUSTOMER SERVICE
Voicemail is a feature that stands out among other VoIP features what with its ease of use and practicality. Your company will enjoy bilateral benefits when you make use of the voicemail feature. First off, your customers will be able to leave short messages about their issues, thereby ensuring that you reduce the amount of missed calls you get. Also, you'll be able to generate more leads as your sales team will have the ability to leave voice messages, introducing your company to your prospects. The voicemail being used in today's world comes with some advanced sub features that are worth highlighting.
SUB FEATURES MODERNIZING VOICEMAIL
VoIP allows you to gain access to your voicemail from anywhere in the world, using any device of your choice. You may be away, or on the road, but you'll still be able to get your office extension voicemails. Besides the normal voicemail that we all know, the VoIP system provides other awesome features such as email to voicemail and voicemail groups.
Let's take a closer look at each one of them.
VOICEMAIL TO EMAIL
With the Voicemail to Email feature, you'll always be in the know. This is because this feature allows you to get instant notifications about your new voicemails as they will be sent to your email with a recorded MP3 file attachment. This feature is the perfect solution for anyone who's always on the go. Now, you'll be getting notified about your voicemails regardless of the time and location. Here is a list of benefits that can be derived from this feature:
- Use any device to gain access to your voicemail to email message
- Access your messages even when you are in a conference or in a meeting
- No difficulties; it is a 100% automated process with an easy-to-use system
- Multitask while accessing your messages
- React faster to the most important messages.
ONE RING GROUP - ONE VOICEMAIL
Voicemail and Ring groups are interconnected. If you already know what a Ring groups is, just skip this, otherwise, bear with us. Ring groups feature allows multiple extensions to ring simultaneously during an incoming call. In other words, a Ring group involves putting several extensions under one group and making them ring all at once.
That's super awesome, but how exactly is voicemail connected to Ring groups?
The answer is quite simple. The same principle applies to voicemail groups. What you have to do is create a single mailbox for each of the Ring groups. Once this has been done, your ring group voicemail will be sent to your mailbox and everyone in the group can have access to it. Impressive, right? This is a great feature, especially for those who have multiple departments in their businesses. For instance, you may want every member of your support team to have access to a single support email so as to be always available in case of any technical issue.
Technology has seen a lot of changes, but in spite of all these developments, voicemails on phone systems are unlikely to disappear. It will always remain an actual and classical method of leaving a message.
Make voicemail to email and voicemail groups a part of your communication channel today! Just let your employees stay on top of missed calls, messages, and customer queries. You will greatly be rewarded.