CALL ANALYTICS: STAY ON TOP OF YOUR CALL FLOW
Businesses are always striving to have total control over their business communication and call flow. However, it is not as easy as they would like with their traditional phone system. As we have mentioned previously in our posts, VoIP has a lot of hidden gems worth exploring. One of them is Call analytics. VoIP call analytics gives businesses an ability to track and analyze their employees’ performance and also organize marketing campaigns. Moreover, this analytics will help them gain a thorough insight into their calls.