AT THE CROSSROAD OF TRADITIONAL PBX AND VOIP


Not so long ago, when a VoIP have just loomed on the horizon of business communications, it was associated with poor quality and interrupted calls. Today, these problems are a thing of the past thanks to the broadband Internet. From tiny startups to global corporations, government agencies to non-profits—they all embrace VoIP technology. However, some other businesses still hesitate to cut ties with their phone company in the office. We’re witnessing a growing interest in VoIP phone system among all businesses. Moreover, incredible benefits became available over time, giving VoIP competitive advantages over traditional PBX phone system. Let’s weigh the pros and cons of each phone system.

Cost cutting on equipment

Traditional PBX system requires copper lines to transmit analog voice data, which allows making and receiving stable calls from all over the world. It is designed in a way that you would need to handle your own telephone system to make free internal calls. At the same time, traditional PBX phone system is connected to the trunk line for calling outside of the company's network. Unlike traditional phones, VoIP technology works differently. No longer copper lines, trunk lines, and heavy hardware. VoIP is cloud-based and all you need is an Internet connection. In this case, data transmits into packets and travels over the Internet. This means you save time and money on installation and maintenance. Mainly VoIP vendors provide unlimited and free nationwide calls - and what is more exciting - international calls are now even more affordable.

Device and number mobility

Maybe IP Phones are more expensive than analog ones, but they have a lot of advantages such as high level of mobility, ability to connect to the Internet using inbuilt browsers, transferring calls, setting distinctive rings, etc. Putting it another way, with VoIP your company phone number is not bound to any location or equipment. You can be available everywhere anytime using your preferred device, just connect to the Internet! In contrast to traditional phones, this kind of flexibility and mobility are typical to VoIP. The same can be said of your phone number, which is an important component of your company’s identity. Keeping it always available speaks about your professionalism. VoIP allows you to have remote extensions. What does it mean? No longer are the days when switching to another phone requires cross connects changes. Receive your landline calls on your cell phone via an Internet connection while always being on the go.

Growing without limits

Is there any company not pursuing business expansion? Definitely no! However, some of them are not yet ready for it when it comes to communication management. Typically, VoIP phone system is license based. This means to add a new extension you need to add a new license. PBX system, on the other hand, is card based. For adding another device or extension you need to have a relevant number of ports on a card. Apparently, the first solution is much efficient and hassle-free in terms of business expansion. What’s more important is that there is no limit to the number of extensions. Conversely, huge efforts are required to add a new extension to PBX phone system since the call lines are hard-wired to the circuitry.

Vast pool of features

Although PBX phone system is packed with calling features such as welcome messages, call holding, call blocking, voicemail, call waiting, etc., VoIP goes beyond them. With VoIP, your business can make full use of your phone system by eFax, voicemail to email, remote call and database integration, etc. All these features will give your businesses the power to stay competitive in the 21st century. Also, keep in mind that system upgrades have become easier than you can imagine. You can add new features, extensions, or vice versa. All these processes are virtually handled by the service provider and there is no need for a big IT department, unlike PBX phone system. Daily advances in technology are wearing down the aging system. To unlock their full potential, companies need to conduct a new approach to their communication with customers. Now it’s your turn to consider all these factors and make a conscious decision! Accept the highbrow challenge and go ahead!